Indeed! Our cleaning team will arrive fully equipped for your cleaning needs. However, they won't supply laundry detergent, dishwasher soap, or trash can liners. Kindly let us know where these items are stored in your unit, and we'll ensure they are utilized accordingly.
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We offer a 100% Satisfaction Guarantee. If there are any oversights in the cleaning process that should have been addressed according to our services, we'll promptly return to rectify any missed areas. It's important to note that our services primarily focus on turnover cleanings and may not encompass deep cleaning tasks. Should your unit require deep cleaning, kindly inform us in advance.
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All our cleaners possess expertise in short-term rental cleaning, and we also provide a 100% Satisfaction Guarantee.
Typically, hosts use a lockbox or hide the key somewhere accessible for our cleaners. Please include the key location or lockbox code in the scheduling notes when you make your booking. We do not retain spare keys; however, we strongly advise hosts to keep a backup key stored in a secure location.
Here's our cancellation policy breakdown:
• Cancelation made before 48 hours: You'll receive a full refund to the payment method on file.
• Cancelation within 48 hours: Your booking is credited to your account to use at your convenience.
• Cancelation within 24 hours: It's a non-refundable full charge.
Will The Same Cleaner Come Every-Time? Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner
Absolutely not! However, for your first DustAway cleaning, initial introductions can help establish a personal connection with your home specialist.
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Our cleaners are background checked we vet the best, and get rid of the rest.
Absolutely! Our cleaners are well-versed in the nuances between regular cleanings and turnover cleanings. They all have extensive experience in turnover cleaning and are fully aware of the specific requirements.
Prior to your scheduled cleaning, please share any particular cleaning instructions that are specific to your property. These notes will be incorporated into every cleaning session to ensure that the assigned team is fully informed about what needs to be done.